Is Curbside Service Good for Your Sales?
(Chances Are Good That It’s Not Going Away)
From grocery stores to big box retailers to mom-and-pop shops, many companies began offering curbside service in 2020. It’s even true in wheels, tires, and auto repair: AutoZone, for example, started offering it in March and still is, more than a year later.*
Even if you sell services rather than products, there are relevant lessons to learn from curbside service, regarding how to communicate your commitment to cleanliness and sanitization, like Firestone does.** In fact, car sanitization could even be one of the services you offer, as an upsell.
Looking for more?
Download the complete e-book to read all 8 key insights – drawn from leading eCommerce retailers across several industries, that will help you start growing sales:
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This e-book spotlights 2 key questions to ask your customers, tips on follow up, and how to make adjustments that will help drive sales. And that’s not all: the book brings remarkable tips and best practices from leading automotive and eCommerce companies, as well as experts from Harvard Business School, Oracle, Forbes, McKinsey, and many more. |
*Source: https://www.tirereview.com/auto-parts-chains-offer-curbside-pickup-coronavirus/
**Source: https://www.firestonecompleteautocare.com/covid-19/
